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A great deal of Google's early responses to the glitch queried whether customers had incorrectly set up their devices, but the company quickly began working on a fix when the true extent of the issue was made clear. Google has not given a reason why these devices went down, only apologising for the service problems and identifying a fix for the issues.

"The fact that it's been twelve hours my Chromecast has not been working and we're only now finding out there's an issue because of @madebygoogle that is ridiculous", wrote one Twitter user.

A Google spokeswoman also recognised the malfunction is affecting Chromecast dongles too.

Smart speakers have become increasingly popular in the last three years, driven by the launch of Google Home and its rival the Amazon Echo, which is powered by Amazon's own virtual assistant Alexa.

Not all of our Google Home devices were having these issues - one in Marietta, Georgia, was working fine - but many were.




Google hasn't confirmed the reasoning behind the outage, but the downtime meant that users were unable to use their smart speaker at all. From the Google Home app, go to Devices in the top right corner of the Home screen. If they tried to reset the device, it would sometimes fail to reboot. We confirmed our Google Home Max had the same issue.

The outage first hit the USA west coast, but seems to have affected people globally, with reports from the UK, Spain, Ireland, India, and more all streaming in on social media.

Update: Google has a fix ready, and has promised to automatically deploy it within six hours (as of roughly 6PM Eastern).

A Google glitch has left users across the globe frustrated.

The voice activated Google Home also required an update. To get your Google Home running again, you will need to reboot your smart speaker.


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